Crisis Communication for Transit Employees (Direct Delivery)

Effective communication is essential to the management of transit crises—whether they are catastrophic events such as derailments and terrorist attacks, or more mundane ones such as power outages and prolonged service delays. Crisis Communication Training for Transit Employees will equip frontline and supervisory transit personnel with the skills and techniques they need to communicate effectively within their organizations and with passengers throughout a crisis to enable successful response and recovery.

  • Prerequisite: Not Listed
  • Duration: 4 hours
  • Training Resources: Not Listed


National Transit Institute

Transit Type


Target Audience

Frontline and supervisory transit personnel

Learning Objectives

Not Listed

Assessment of Learner Performance

Not listed

Delivery Method

Instructor-led Training

How to Obtain the Course

See course information and download the course request form via the following link:

Point of Contact

Coleen Meyer



Restrictions for Use

Not Listed



Other notes

Training is delivered on-site by NTI. Minimum class size of 20 is required; requesting organization must provide training location and A/V equipment; multiple sessions can be conducted over up to 3 consecutive days depending on number of employees to be trained.

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