Customer Driven Service

Customer Driven Service focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

  • Prerequisite: Not Listed
  • Duration: Not Listed
  • Training Resources: PowerPoint Presentation, Technical Briefs, Training Modules


National Rural Transit Assistance Program

Transit Type


Target Audience


Learning Objectives

Not Listed

Assessment of Learner Performance

Quizzes are administered during the webinar

Delivery Method

Instructor-led Training

How to Obtain the Course

Download the files via the following link:

Point of Contact

Not Listed



Restrictions for Use

None Listed



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