Paratransit Management and Operations

The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:
History of demand response service and where the industry is today
The relationship between managing and providing paratransit service
Developing policies and procedures for your paratransit department
Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
Scheduling techniques that are based on your agency’s resources and local transit environment
Controlling costs and billing methods
Technology’s role in paratransit service
Customer service throughout the paratransit department
The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.

  • Prerequisite: None
  • Duration: 2 days
  • Training Resources: Not Listed


National Transit Institute

Transit Type


Target Audience

People who manage or operate paratransit services

Learning Objectives

Not Listed

Assessment of Learner Performance

Not Listed

Delivery Method

Instructor-led Training

How to Obtain the Course

Request a session via the following link:

Point of Contact

Ginny Stern



Restrictions for Use

Not Listed


$300.00 for Contractor, Consulting, Non-USA Transportation or Government Agency, Other.• Free for all others.

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