Problem Passengers Challenging Situations

Problem Passengers, Challenging Situations: Managing Problem Passengers and Difficult Situations portrays the difficult situations rural transit providers may face, such as verbal abuse, sexual advances, dementia, incontinence, fare refusal, offensive odors, weapons and seizures, and discusses appropriate driver response.

  • Prerequisite: Not Listed
  • Duration: Not Listed
  • Training Resources: Instructor Guide, Student Workbook, Video

Provider

National Rural Transit Assistance Program

Transit Type

Bus

Target Audience

Drivers

Learning Objectives

Not Listed

Assessment of Learner Performance

Class discussions, Role-play exercises, end of lesson exercises

Delivery Method

Online

How to Obtain the Course

Download the files via the following link:

http://demopro.nationalrtap.org/emailResource.aspx?fileid=192&design=1&org=a2GSpnDbruI=

Point of Contact

Not Listed

Phone

888-589-6821

Restrictions for Use

None Listed

Fee

Free

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