The goal of this course is to provide participants with knowledge and skills to prevent, respond to and recover from workplace violence. Prevention methods covered include implementing system and personal security measures, recognizing and reporting the warning signs of potentially violent behavior and using effective interpersonal skills for dealing with different, difficult and dangerous people. Response strategies focus on self-preservation and the importance of accurate reporting. The recovery module addresses the stress associated workplace violence and what employees can do to address the impact of it on themselves and co-workers.
- Prerequisite: None
- Duration: 4 hours
- Training Resources: Not Listed
ProviderNational Transit Institute
Target AudienceTransit employees, supervisors and labor representatives.
Assessment of Learner Performance
Delivery MethodInstructor-led Training
How to Obtain the Course
Request a session via the following link:
Point of ContactColeen Meyer
Restrictions for UseNot Listed
Minimum class size of 20 is required; Multiple sessions can be conducted over up to 3 consecutive days depending on number of employees to be trained; Requesting organization is responsible for providing A/V equipment