This section contains a number of best practices for technical and frontline transit training that have been identified and validated through interviews and surveys with transit agencies across the country. They provide valuable information on how to overcome common barriers to implementation of effective technical and frontline training.
The National Highway Institute provides a number of tools to support development of Instructor-led training (ILT), Web-based training (WBT), and Web-Conference training (WCT) that meet NHI standards. As these tools could also be useful for development of public transportation training, they are linked here.
Checklists can be used to ensure that critical tasks are completed when developing or implementing training. They may contain less detailed guidance than other resources, but are useful for ensuring that nothing important has been missed. They include key tasks and considerations for developing training, integrating and adapting training, blending multiple modes of training, and more.
Templates can be used to develop training or perform training support tasks quickly and efficiently. They typically include detailed instructions and the core elements that are needed to, for example, gather input on training needs, develop a trainee or instructor guide, or assess trainee or instructor performance. The templates are highly flexible and customizable so that they can be adapted to suit your needs.
Training tools provide guidance and support for the selection, development, delivery, and assessment of high quality transit training. They include guidance on how to identify training needs, select training that meets your agency’s needs, update and adapt existing training, develop a wide range of training and instructor assessments, and evaluate return on investment.